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“If I have seen further, it is by standing upon the shoulders of giants” – Sir Isaac Newton When Chris Reynolds co-founded Investment Planning Counsel in 1996, he set out on a mission to help entrepreneurial financial advisors build better businesses. Since then, he’s remained steadfast in this mission. Chris believes that at the heart of any great business is remarkable client experience: how you meet the needs of your clientele, how you evolve with them as they change and, ultimately, how you leave your clients feeling about you after every single interaction they’ve had with you and your business. A life-long learner, Chris is always learning from the best of the best – from within our industry and from outside. In his podcast, Turning the Page, Chris will bring you the stories, the lessons, and the winning ideas from the people who have made it and from those who are reshaping the future of financial advice.
Episodes
Monday Mar 17, 2025
Monday Mar 17, 2025
Exceptional customer service isn’t about avoiding mistakes—it’s about how you handle them when they happen. In this episode, we explore the power of trust, the importance of standing by your brand values, and how one luxury hotel turned a major booking mishap into an unforgettable experience. Learn how businesses that go above and beyond to make things right not only win back customers but turn them into lifelong advocates.
Three Biggest Takeaways:
- How to Turn a Negative Experience into a Positive One – Learn why fixing mistakes with integrity and generosity can create lifelong brand loyalty.
- The Three Pillars of Trust – Discover the key factors that make customers feel confident in your business: what you stand for, what you deliver, and how reliable you are.
- Short-Term Cost, Long-Term Gain – Why great companies are willing to take a financial hit in the short term to strengthen their brand and customer relationships in the long run.
Schedule a virtual coffee with me at https://aspect.ipcc.ca/turning-the-page-podcast#grabcoffeewithchris
Follow the podcast on Instagram at https://www.instagram.com/turningthepage_podcast
If you’ve found this episode useful, or know of someone who could gain from it, I’d appreciate it if you would share it with them. Or subscribe and follow Turning the Page on Apple, Spotify or whatever podcast app you use!
Cheers,
Chris
Monday Mar 03, 2025
Monday Mar 03, 2025
There is magic that can be found when you take the time to learn how successful people make things happen in other industries and endeavors besides your own. Success leaves clues and if you look closely, there’s so much we can learn from others that do amazing things.
This is so true in sports. High performance athletes talk about how they succeed and their mindset and tools are things we, as entrepreneurs, can use to grow our business and build the life we want to live.
Ben Sporer is joining us today to talk about the lessons entrepreneurs can gain from elite athletes. He literally wrote the book on the topic!
Ben Sporer, PhD, has spent nearly 3 decades working in elite sport and human performance. He has held multiple roles with the Canadian Sports Institute and, as an accomplished physiologist, has led performance support teams at summer and winter Olympic games, as well as at World Cup and World Championship events. In addition to his role as founder of Resync, a boutique performance strategy firm for sports organizations, athletes, and corporate clients, Ben is an adjunct professor at the University of British Columbia and is currently the vice-president of performance strategy for the Vancouver Whitecaps FC of Major League Soccer.
Ben is the author of a new book, “Output: Optimizing Your Performance with Lessons Learned from Sport,” Ben combines his scientific expertise with decades of experience in sport and business to simplify the strategies of high-performing athletes and how they can apply to anyone, in any field. By explaining the mechanics of the Core 4 performance factors and reframing the link between preparation, action, and purpose, Ben reveals a performance solution that empowers you to value output over outcome.
You can purchase Ben’s book at https://output-book.com/
Schedule a virtual coffee with me at https://aspect.ipcc.ca/turning-the-page-podcast#grabcoffeewithchris
Follow the podcast on Instagram at https://www.instagram.com/turningthepage_podcast
If you’ve found this episode useful, or know of someone who could gain from it, I’d appreciate it if you would share it with them. Or subscribe and follow Turning the Page on Apple, Spotify or whatever podcast app you use!
Cheers,
Chris
Monday Feb 17, 2025
Monday Feb 17, 2025
Some of the most successful entrepreneurs are, by nature, problem solvers. They see a problem in the world, go out and find a solution and then build a business around that. Or they might have something they want to achieve in their own life and decide to go out, do it and then help others do the same.
Today’s guest took his own health journey and built it into a huge business helping others with their own journey. Since then, he’s not only helping people with their health journey, but helping others build amazing businesses of their own.
Mike Fata has dedicated over 25 years studying and practicing natural health, starting in 1995 when he made the life changing decision to lose over 100lbs, and go from 300lbs to his current 180Lbs. He has gained an excellent knowledge of human anatomy, diet, nutrition and natural health lifestyle. Mike is a best-selling author, a keynote speaker, and has been featured on various media countless times regarding natural health, nutrition, hemp foods, organic agriculture, sustainable business, entrepreneurship and mentorship.
Mike is the co-founder of Manitoba Harvest Hemp Foods. From 1998 to 2016, he ran all aspects of the company as Chairman of the Board and CEO. In February 2019 Mike helped guide the strategic sale of Manitoba Harvest to Tilray for $419 million.
In February of 2022, as Chairman of the Board Mike completed his third nine figure exit deal with the acquisition of Sol Cuisine by Plant Plus Foods for $125mm cash.
Mike is currently Chief Executive Officer of Fata & Associates and investor/advisor to a portfolio of companies.
Mike hosts the Founder to Mentor podcast, connecting you with world class founders to inspire your personal and professional growth. Mike also has a bestselling book, “Grow: 12 Unconventional Lessons for Becoming and Unstoppable Entrepreneur” which you can find wherever you buy your books.
Learn more about Mike at https://www.mikefata.ca/
Schedule a virtual coffee with me at https://aspect.ipcc.ca/turning-the-page-podcast#grabcoffeewithchris
Follow the podcast on Instagram at https://www.instagram.com/turningthepage_podcast
If you’ve found this episode useful, or know of someone who could gain from it, I’d appreciate it if you would share it with them. Or subscribe and follow Turning the Page on Apple, Spotify or whatever podcast app you use!
Cheers,
Chris
Monday Feb 03, 2025
Monday Feb 03, 2025
You’ve heard me talk often about the importance of succession planning and how it is irresponsible for any business owner not to address this subject.
To talk to you about preparing for your succession plan is someone who has literally written the book on the topic, Dr. Tom Deans. Having delivered more than 2000 speeches in 28 countries, Dr. Deans is regarded as the preeminent thought-leader on the subject of inter-generational wealth transfers. With his family selling businesses for more than $100 million, he truly is the expert in the subject of transitioning family wealth.
Dr. Tom Deans is the author of three books on the subject of family wealth transfers. His first book, “Every Family’s Business: 12 Common Sense Questions to Protect Your Wealth,” remains the best-selling family business book of all-time -- selected by The New York Times as one of the Top Ten Books Business Owners Should Read. The book has sold more than one-million copies in more than 100 countries.
His second book, “Willing Wisdom: Seven Questions Successful Families Ask,” reached #2 on the Globe and Mail’s best-sellers List. The book has received critical acclaim for its controversial explanation of why 15 million Canadians do not have a legal will.
In May 2024, Dr. Deans released “The Happy Inheritor: How Successful Families Prepare Heirs and Transfer Wealth,” the third and final book in his Family Wealth Trilogy. The book examines how many successful families transfer wealth with great care and joy through the use of facilitated family meetings to bring predictability and transparency to their estate plans. For families who struggle with this process, the book offers insights into why.
Deans is a graduate of Mount Allison University, McMaster University and earned a Ph.D. from the University of Warwick in England.
Schedule a virtual coffee with me at https://aspect.ipcc.ca/turning-the-page-podcast#grabcoffeewithchris
Follow the podcast on Instagram at https://www.instagram.com/turningthepage_podcast
If you’ve found this episode useful, or know of someone who could gain from it, I’d appreciate it if you would share it with them. Or subscribe and follow Turning the Page on Apple, Spotify or whatever podcast app you use!
Cheers,
Chris
Monday Jan 20, 2025
Monday Jan 20, 2025
There’s a lot we can learn from world class athletes that we can implement into our lives to make our big quest happen.
Here to talk about that is someone that has done just that - Ray Zahab is a Canadian Explorer, ultra distance runner and Founder of non-profit impossible2Possible. Ray is an Explorer in Residence of the Royal Canadian Geographical Society, and Fellow of the Royal Geographical Society. In 2015, the Canadian Geographic recognized Ray as one of Canada’s Top Explorers. In 2024, Ray was awarded the Sir Christopher Ondaatje Medal for Exploration, from the Royal Canadian Geographical Society. He has run over 17,000+km across the world’s deserts, and unsupported expeditions in some of the coldest places on the planet.
Ray recently spoke at our Summit last year. His story was so motivating, and I know you’re going to walk away from this episode ready to get up and make big things happen in your life.
Schedule a virtual coffee with me at https://aspect.ipcc.ca/turning-the-page-podcast#grabcoffeewithchris
Follow the podcast on Instagram at https://www.instagram.com/turningthepage_podcast
If you’ve found this episode useful, or know of someone who could gain from it, I’d appreciate it if you would share it with them. Or subscribe and follow Turning the Page on Apple, Spotify or whatever podcast app you use!
Cheers,
Chris
Monday Jan 06, 2025
Monday Jan 06, 2025
Welcome to 2025! Now that we’re past the holidays and into the new year, it’s time to think about what you want to accomplish this year. Deciding what type of business you want to build can be an exciting process, yet also feel overwhelming at times.
To help us think about what is possible, today’s guest is Sandro Forte. He’s built one of the top financial advisory firms in the UK and he’s here to tell us how you can do the same. His story will inspire you to build the firm and life you’ve always wanted.
Sandro Forte is the Principal Partner of Forte Financial and a keynote speaker who has helped entrepreneurs all around the world. He started his career at the age of 21. Within two years, he was among the top producers for a large UK company and by 1993 he had been recruited to lead the growth in another major organization with outstanding results in both sales and recruitment. Three years later he decided it was time to start his own company – a business which has grown exponentially every year since.
Sandro is the host of a hugely popular podcast series called the Sandro Forte Podcast. He is also the author of the international best-selling book Dare to be Different (now published in eight languages) and he is also an incredibly dedicated philanthropist who has single-handedly raised over £25m for various good causes.
Schedule a virtual coffee with me at https://aspect.ipcc.ca/turning-the-page-podcast#grabcoffeewithchris
Follow the podcast on Instagram at https://www.instagram.com/turningthepage_podcast
If you’ve found this episode useful, or know of someone who could gain from it, I’d appreciate it if you would share it with them. Or subscribe and follow Turning the Page on Apple, Spotify or whatever podcast app you use!
Cheers,
Chris
Monday Dec 23, 2024
Monday Dec 23, 2024
Can you believe it’s the end of the year already?! 2024 was quite a year, both personally and professionally. Today, I’m taking a look back at the year and giving you some insights for you to think about during the holiday break to help you make 2025 the best year ever.
Joining me to talk about the year is IPC’s podcast production partner, and the founder of Haze Creative, Matt Haze.
Schedule a virtual coffee with me at https://aspect.ipcc.ca/turning-the-page-podcast#grabcoffeewithchris
Follow the podcast on Instagram at https://www.instagram.com/turningthepage_podcast
If you’ve found this episode useful, or know of someone who could gain from it, I’d appreciate it if you would share it with them. Or subscribe and follow Turning the Page on Apple, Spotify or whatever podcast app you use!
Cheers,
Chris
Monday Dec 09, 2024
Monday Dec 09, 2024
As a generation of advisors start to plan for the next chapter in their life, many often will look at their family as an option of succession planning. Maybe a son or daughter, nephew or niece might want to keep the business going and grow the business in a new direction.
Today, we’re chatting with father-daughter duo Chris Hadjiyianni and Paulina Hadjiyianni of Hadjiyianni Financial in Waterloo, Ontario, who have done just that. They’ve been helping families and professionals manage their finances and achieve their goals for over 40 years.
Chris is a Wealth Advisor and highly experienced professional in the Financial Services industry, with an impressive career spanning over 50 years.
Paulina is an Associate Portfolio Manager dedicated professional who specializes in assisting individuals, families, and business owners in effectively managing their financial matters. Paulina's academic journey led her to earn a Business Honours Degree (BBA) with a specialization in finance from Wilfrid Laurier University.
Schedule a virtual coffee with me at https://aspect.ipcc.ca/turning-the-page-podcast#grabcoffeewithchris
Follow the podcast on Instagram at https://www.instagram.com/turningthepage_podcast
If you’ve found this episode useful, or know of someone who could gain from it, I’d appreciate it if you would share it with them. Or subscribe and follow Turning the Page on Apple, Spotify or whatever podcast app you use!
Cheers,
Chris